Banking Dispute Resolution, Built for Volume with Effectiveness
For banks and NBFCs, disputes come in volume, credit card defaults, loan recovery, EMI conflicts, and customer grievances.
Sama handles banking dispute resolution online, at scale, keeping cases out of court and customers on your side.
Every dispute your company faces isn’t just a legal matter, it’s a relationship with a customer, vendor, or partner that’s still worth protecting.
Sama helps businesses resolve company disputes online through mediation, arbitration, and conciliation, faster, at lower cost, and without burning the bridge on the other side.
Upto 90%
Lower
Legal Costs
45 Days
Average
Resolution Time
3,000+
Neutrals
Across India
Crunch the Numbers!
Crunch the Numbers!
Upto 90%
Upto 90%
Lower Legal
Costs
Lower Legal
Costs
45 Days
45 Days
Average Resolution Time for Mediation
Average Resolution Time for Mediation
Average Resolution Time for Mediation
3,000+
3,000+
Neutrals Across
India
Neutrals Across
India
Diverse Variety of Disputes Handled
Diverse Variety of Disputes Handled
Sama's banking dispute resolution is built to handle the dispute types that come up repeatedly and in volume for banks and lenders:
Credit card default and repayment disputes
Structured resolution for outstanding dues and disputed charges.
Loan dispute resolution
EMI defaults, foreclosure disagreements, and loan restructuring conflicts.
NBFC dispute resolution
Repayment disputes, merchant conflicts, and compliance-linked cases.
Customer service and billing grievances
Disputes that would otherwise escalate to complaints or churn.
Vendor and partner disputes
Conflicts with co-lenders, DSAs, and technology or service partners.
Whatever the sector, the goal is the same, resolve the dispute without damaging the relationship behind it.
Whatever the sector, the goal is the same, resolve the dispute without damaging the relationship behind it.
Credit card default and repayment disputes
Credit card defaults, loan recovery disputes, customer grievances.
Loan dispute resolution
EMI defaults, foreclosure disagreements, and loan restructuring conflicts.
NBFC dispute resolution
Repayment disputes, merchant financing conflicts, and recovery-related grievances.
Customer service and billing grievances
Disputes that would otherwise escalate to complaints or churn.
Vendor and partner disputes
Conflicts with co-lenders, DSAs, and technology or service partners.
Why Choose Sama for Banking & NBFC
Every case follows the Sama Standard
Every case follows the Sama Standard
Simple filing, both sides heard, clear timelines, exceptional neutral and expert quality, and measured fairness, applied to every case, without exception.
Simple filing, both sides heard, clear timelines, exceptional neutral and expert quality, and measured fairness, applied to every case, without exception.
Built around the reality of high case volumes and long-term customer relationships
Built around the reality of high case volumes and long-term customer relationships
Banks and NBFCs face a sheer number of disputes. Sama's mediation-first approach resolves the dispute while protecting the relationship.
Banks and NBFCs face a sheer number of disputes. Sama's mediation-first approach resolves the dispute while protecting the relationship.
Proven at bank scale
Proven at bank scale
One of India's largest private sector banks saw a 90% reduction in legal costs after adopting Sama's Med-Arb clause across its dispute pipeline.
One of India's largest private sector banks saw a 90% reduction in legal costs after adopting Sama's Med-Arb clause across its dispute pipeline.
A defined timeline for every path
A defined timeline for every path
Mediation and negotiation cases resolve in 45 days on average. Arbitration follows its own defined 120-day timeline, still ahead of litigation.
Mediation and negotiation cases resolve in 45 days on average. Arbitration follows its own defined 120-day timeline, still ahead of litigation.
Already trusted by major banks
Already trusted by major banks
ICICI Bank and SBI are among the institutions using Sama to resolve customer disputes at scale.
ICICI Bank and SBI are among the institutions using Sama to resolve customer disputes at scale.
Legally enforceable outcomes
Legally enforceable outcomes
Sama's awards are legally binding decrees, not informal settlements, and one award was tested and upheld in Saket Court, New Delhi.
Sama's awards are legally binding decrees, not informal settlements, and one award was tested and upheld in Saket Court, New Delhi.
Pricing
Pricing
Pricing for banking dispute resolution and NBFC dispute resolution pipelines depends on case volume and complexity. Talk to our sales team for a quote tailored to your institution.
Pricing for banking dispute resolution and NBFC dispute resolution pipelines depends on case volume and complexity. Talk to our sales team for a quote tailored to your institution.
“Using Sama, ICICI Bank has been able to provide its customers with a much quicker way to resolve disputes. ODR is a big boost to reduce the number of cases reaching court while making dispute resolution accessible from anywhere for our customers and resolving disputes amicably.”
Nilanjan Sinha
Group General Counsel, ICICI Bank
“Using Sama, ICICI Bank has been able to provide its customers with a much quicker way to resolve disputes. ODR is a big boost to reduce the number of cases reaching court while making dispute resolution accessible from anywhere for our customers and resolving disputes amicably.”
Nilanjan Sinha
Group General Counsel, ICICI Bank
Frequently Asked Questions
Everything you need to know about resolving disputes through Sama.
What kinds of banking disputes can be resolved on Sama?
Credit card defaults, loan dispute resolution covering EMI and foreclosure disagreements, NBFC dispute resolution for repayment conflicts, customer billing grievances, and disputes with lending partners or DSAs, all through online mediation or arbitration.
How is this different from traditional recovery or litigation?
Can this handle the volume our institution deals with?
Are outcomes on Sama legally binding?
Is the process confidential?
What kinds of disputes can be resolved on Sama?
How long does resolution typically take?
How do we get started?
Contact Us
info@sama.live
Phone
9355755793
Location
Bangalore, India
Response Time
We reply within 24 hours
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.
Suljhao, Magar Pyaar Se!
Sama is an advanced technology platform designed to facilitate Online Dispute Resolution services. Sama is not a law firm and does not engage in the practice of law or solicit lawyers.
2728, Bridge Landmark, 80 Ft Road, Indiranagar, Bengaluru, Karnataka 560075
© 2026 ODRWays Solutions Private Limited. All rights reserved.